Introduction
FlawlessFormat, operated by André Antão, is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you use our website and document formatting services. By using our services, you consent to the practices described in this policy.
Information We Collect
When you request a quote or use our services, we collect the following information: your name and email address for communication purposes; the documents you submit for formatting, which may contain personal or sensitive information; formatting guidelines and requirements you provide; payment information processed through our payment provider; and any additional information you choose to share with us during the course of our engagement. We also collect basic technical information when you visit our website, including your browser type, device information, and pages visited. This information helps us improve our website and services.
How We Use Your Information
We use the information we collect solely for the purposes of providing our formatting services to you. This includes reviewing your documents to prepare accurate quotes; performing the formatting work you have commissioned; communicating with you about your project, including delivery and any revisions; processing payments through our secure payment provider; and responding to your enquiries and support requests. We do not use your information for marketing purposes without your explicit consent. We do not sell, rent, or trade your personal information to third parties under any circumstances.
Document Confidentiality
We understand that the documents you submit may contain sensitive academic, professional, or personal information. We treat all submitted documents with the highest level of confidentiality. Your documents are accessed only by André Antão for the purpose of providing formatting services. We do not share, publish, or disclose your documents to any third party. We do not use your documents as samples, references, or examples for any purpose. We do not retain copies of your documents beyond the period necessary to complete and verify your project. All documents and related files are permanently deleted from our systems within seven days of project completion.
Third-Party Services
We use a limited number of third-party services to operate our business effectively. Tally.so processes our quote request forms and securely stores your submission data. Stripe processes all payments and handles your payment card information; we do not store or have access to your full payment card details. These service providers have their own privacy policies and data protection measures. We have selected them based on their commitment to security and privacy, and we only share the minimum information necessary for them to provide their services.
Data Security
We implement appropriate technical and organisational measures to protect your personal information and documents against unauthorised access, alteration, disclosure, or destruction. All file transfers occur through secure, encrypted connections. We use strong passwords and access controls on all systems that store client information. We regularly review and update our security practices. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal contact information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. For project-related communications and records, we may retain basic information such as your name, email, project dates, and services provided for accounting and legal purposes. All documents you submit, along with any working files or formatted versions, are permanently deleted within seven days of project completion. If you wish to have your information deleted sooner, you may contact us to request immediate deletion.
Your Rights
You have certain rights regarding your personal information. You may request access to the personal information we hold about you. You may request correction of any inaccurate or incomplete information. You may request deletion of your personal information, subject to legal retention requirements. You may withdraw your consent for us to process your information at any time, though this may affect our ability to provide services to you. To exercise any of these rights, please contact us at the email address provided below.
Cookies and Tracking
Our website uses minimal cookies and tracking technologies. We use essential cookies that enable basic website functionality and remember your theme preference. We do not use advertising cookies or tracking technologies that follow your activity across other websites. The third-party services we use, such as our form provider, may use their own cookies as described in their respective privacy policies.
International Data Transfers
FlawlessFormat is based in Portugal. If you are located outside Portugal, please be aware that your information may be transferred to, stored, and processed in Portugal or other countries where our service providers operate. By using our services, you consent to such transfer. We take steps to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws.
Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post any changes on this page and update the "Last updated" date. We encourage you to review this policy periodically. Your continued use of our services following any changes constitutes acceptance of those changes.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights regarding your personal information, or have concerns about how we handle your data, please reach out through our contact page. We are committed to addressing your concerns promptly and transparently.